Courtyard by Marriott Hotel Carpet Project, China | 9000㎡ Axminster & Hand Tufted Carpet
Project location
Changsha, Hunan, China
Cooperation period
End of 2016 -- 2017
Product used
Axminster carpet, hand-tufted carpet
Application areas
All functional areas including hotel guest rooms, public lobby, elevator halls, corridors, meeting and dining areas
Total carpet area
Approximately 9,000 m²
Production lead time
35 days
Installation Period
10 days (zoned simultaneous installation, seamlessly integrated with the renovation schedule)
Client Background
Courtyard by Marriott Changsha Hotel is a high-end business hotel developed by Marriott International and China State Construction Engineering Corporation in China.
DongSheng Carpet supplied and installed approximately 9,000㎡ of custom Axminster woven carpet and hand-tufted carpet, used in guest rooms, corridors, and public areas. DongSheng carpet system was designed to meet international hotel standards for durability, acoustic performance, and long-term commercial use.
Project Challenges and Requirements
As a benchmark business hotel project under Marriott, the client imposed multiple high requirements on the carpet project:
• Synchronous delivery of multiple categories: Public areas, guest rooms, and back-of-house areas required zoned synchronous supply, making batch scheduling difficult.
• Strict process and precision control: High precision requirements for custom hand-tufted patterns, needing to balance aesthetics with wear resistance.
• Tight delivery schedule: The hotel opening date was already set, requiring rush delivery to meet deadlines, demanding high coordination between construction and supply.
• High performance standards: Public areas and high-traffic zones had strict standards for wear resistance, flame retardancy, etc., needing to comply with Marriott International's global quality specifications.
Our Solutions and Service Process
Phase 1: In-depth Communication and Design Co-creation
At the start of the project, the Dongsheng team conducted multiple in-depth meetings with the hotel management and interior design firm to fully understand the hotel's "light-luxury business" design positioning.
The design team developed exclusive solutions for different spaces:
★ Public areas and lobby: Hand-tufted carpet was used to create a visual focal point, with simple and elegant geometric lines and soft colors, shaping a light-luxury business atmosphere.
★ Guest rooms: Axminster carpet was selected, with comfortable foot feel and soft tones to create a warm and quiet stay environment, echoing the style of the public areas.
★ Meeting and dining areas: Axminster carpet was used, with high-density weaving, full pile, strong resilience, balancing practicality with spatial style compatibility.
Corridors and elevator halls: Axminster carpet was used to achieve seamless large-area splicing, ensuring a flat carpet surface and natural pattern transitions.
Phase 2: Process Matching and Precision Production
After the design solutions were confirmed, the Dongsheng production team quickly intervened to ensure precise matching of processes with regional functions:
Guest rooms used Axminster high-density weaving process to enhance durability and foot feel.
Core public areas used hand-tufted + three-dimensional carved flower process to enhance pattern three-dimensionality and visual texture.
All products underwent multiple rigorous tests including color fastness, flame retardancy, and wear resistance before leaving the factory, ensuring compliance with Marriott International's global quality standards.
Phase 3: Flexible Production Scheduling and On-Time Delivery
To address the complex situation of cross-construction in multiple hotel areas, Dongsheng activated the "dedicated project team" model, splitting the production plan into multiple orderly batches:
Batch 1: Public areas, conference and dining areas – supplied first according to renovation milestones.
Batch 2: Elevator halls, transition spaces – delivered synchronously as needed;
Batch 3: Guest rooms and floor corridors – precisely delivered to coordinate with the final stages of hard decoration;
Batch 4: Back-of-house office areas – final supply to complete the overall delivery.
The dedicated project team followed through the entire process, assigning on-site coordinators to dynamically adjust supply rhythm, ensuring the hotel opened on schedule.
Phase 4: On-Site Installation and Full Guidance
After the carpets were delivered to the site, the Dongsheng after-sales technical team simultaneously arrived to provide full installation guidance services:
For long and narrow areas such as corridors, on-site measurements were taken and precise cutting and splicing were guided to ensure natural pattern continuity.
Special attention was paid to inspecting edge finishing where carpets met walls and column bases, ensuring flat edges with no lifting.
Technical staff remained on-site throughout to resolve construction difficulties until all areas passed acceptance.
Client Feedback and Evaluation
After the hotel opened, the overall carpet presentation received high praise from the owner and management:
"From design to installation completion, Dongsheng Carpets provided a full one-stop service. The Axminster and hand-tufted products delivered outstanding results, perfectly matching the hotel's light-luxury business style. Especially the hand-tufted carpet in the public areas became one of the lobby's highlights, receiving great feedback from guests."
------ Project Leader, Changsha Zhongjian Courtyard by Marriott Hotel
Our Comprehensive Advantages
Dongsheng Carpets' ability to excellently complete high-end business projects such as Changsha Zhongjian Courtyard by Marriott Hotel stems from years of accumulated systematic comprehensive strength:
• Full Industry Chain Autonomy and Control:From wool spinning, dyeing and finishing to weaving and fine processing, full-process in-house production ensures quality and delivery schedule are unaffected by external supply chain fluctuations.
• World-Class Process and Customization Capabilities: Imported weaving production lines and a provincial-level technology center enable rapid transformation of creative concepts into implementable process solutions, meeting high-end customization needs.
• Full-Cycle Service Guarantee: A dedicated project team provides one-on-one follow-up, with visible production progress, on-site installation guidance, and 24-hour after-sales response, giving clients peace of mind.
