End-User Services | Dongsheng

Dongsheng Custom Carpet Service

Dongsheng Carpet relies on self-owned full industrial chain capacity and a professional custom service team. We cater to diverse end clients pursuing premium space texture and personalized demands, including high-end villa developers, luxury brand stores, chain apartment operators, commercial retailers, professional photo studios and art space operators etc.

Full-cycle custom services, including consultation & selection, survey guidance, personalized design, precise production, installation support and after-sales service. Premium materials, bespoke plans and thorough delivery fulfill your key requirements for space aesthetics, reliable quality and unique experience.

Are You Also Facing These Service Challenges?

Style & Aesthetic Mismatch

Generic carpets fail to match the unique aesthetics of distinctive spaces, and cannot highlight the intended spatial texture.

Inaccurate Dimension Survey

Complex space geometries lead to errors in on-site measurements, resulting in ill-fitting custom sizes that compromise the overall aesthetic presentation.

Unprofessional Installation & Execution

Custom carpets demand high installation standards. Unskilled installation often causes issues such as uneven seams, edge warping and carpet buckling.

Lack of After-sales Maintenance Support

High-value custom carpets lack dedicated care guidance; unprofessional handling of stains and damage shortens their service life.

Unrealized Customization Requirements

Personalized needs such as exclusive patterns and brand logos cannot meet expected craftsmanship and effects without professional technical support.

Unmet Quality & Compliance Standards

Generic carpets fail to satisfy strict environmental, material and craftsmanship requirements for specific scenarios, posing potential quality risks.

Our One-on-One Exclusive Service

Dongsheng offers clients full-process, one-on-one dedicated butler service.We provide exclusive one-point contact from initial consultation to after-sales maintenance, with no need for multiple-party coordination.Our one-stop solution covers all demands including carpet selection, customization, installation and maintenance, delivering both premium texture and great convenience.

Service Items:

Professional selection consultation

Site survey support and guidance

Custom exclusive design

High-precision craftsmanship production

Refined installation support and guidance

Dedicated after-sales maintenance

One-Stop Service Process for End Users

Online Consultation

We offer targeted layout suggestions based on your space features and actual needs. We elaborate on the properties and applicable scenarios of various carpet materials and craftsmanship, discuss personalized customization options, and respond to all your inquiries in full detail.

Site Survey Support

You may provide site dimensions, on-site photos or floor plans, and we will deliver professional survey schemes and customized construction drawings. For irregular-shaped spaces, we will combine your design concepts and practical requirements to offer exclusive styling design suggestions.

Custom Solution Design

We select premium matched materials according to survey results and your demands, design exclusive patterns and brand logos, and optimize production processes to guarantee the final effect. Detailed solutions and accurate quotations will be provided for your confirmation.

Production & Delivery

All carpets are finely manufactured as confirmed. Strict quality control is implemented throughout the industrial chain to ensure premium quality. Custom packaging is adopted to prevent damage in transit. We arrange timely delivery as per your schedule, with clear guidelines for goods receiving.

Installation Support

Customized layout plans and construction drawings will be delivered based on survey data, along with complete installation manuals and remote guidance. Professional on-site installation service is available upon request, to ensure flat, aesthetic carpet installation in line with design standards.

After-Sales Maintenance

We provide one-on-one professional care guidance and daily cleaning & maintenance tips. Reliable repair and replacement services are available for stains, damages and other issues. Long-term after-sales support and restocking services are provided to sustain the premium texture of your space.

Get Your Exclusive User Service Now

Share your space needs and contact information, and our dedicated consultant will provide one-on-one support. We offer free custom design and quotation solutions.

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Target End User Groups

Our full-range end services fully cater to end customers who value spatial texture and pursue personalized customization, perfectly adapting to the usage demands of diverse scenarios. Check the exclusive custom solutions for each category below,

Villa Owners

Services for luxury private homes: villas, large luxury flats and manors. Create elegant, cozy living spaces matching all interior styles, catering to daily use and bespoke custom requirements.

Luxury Brand Stores

Including brand counters, flagship stores and high-end exhibition halls. Custom carpets tailored to brand tonality help elevate brand image and on-site customer experience.

Muslim Households

Specially designed to fit Islamic living habits. We offer custom carpets with minimalist elegant styling, eco-friendly safe materials and easy-clean performance, balancing religious living needs and daily practicality.

Chain Apartments

Serves serviced apartments, boutique apartments and homestays. Delivers a cosy and convenient living experience, effectively upgrading property grade and market competitiveness.

Trendy Social Media Stores

For internet-famous cafes, creative studios and fashion exhibition spaces. Custom striking, high-quality textured carpets to create iconic check-in-style spatial aesthetics.

Photography Teams

Suitable for commercial photography, indoor portrait shooting and short video production scenarios. Good-looking, shot-friendly carpets with flexible layout options to match all kinds of shooting styles.

Boutique Studios

Including design studios, floral studios and private reception lounges. Bespoke carpets that fit the studio’s overall style, combining practical functions and aesthetic design.

Private Clubs & Tea Rooms

Ideal for private reception and leisure tea-tasting spaces. Understated elegant carpets with soft foot feeling, building a quiet, soothing and comfortable spatial atmosphere.

Carpet Product Recommendations for End Users

Application Scenarios	Core Recommended Products	Key End-User Benefits
Villa Living Rooms / Master Bedrooms	Hand-Tufted Carpets / Premium Wool Carpets	Luxurious texture and custom artistic designs that complement villa interior aesthetics. Eco-friendly, comfortable, and perfectly suited for everyday residential living.
Luxury Brand Stores & Boutiques	High-Density Tufted Carpets / Custom Printed Carpets	Fine, premium texture with custom brand LOGO integration to reinforce brand identity. Easy to clean and designed for high-traffic retail operations.
Muslim Household Living Areas	Hypoallergenic Eco-Friendly Tufted Carpets / Wilton Carpet	Odor-free, eco-friendly construction paired with minimalist, elegant styling that aligns with religious practices. Low-maintenance and ideal for daily family use.
Chain Apartment Guest Rooms	Wilton Carpets / Printed Carpets	Comfortable, sound-absorbing performance with exceptional durability and wear resistance. Enhances guest experience while being easy to maintain for apartment operations.
Trendy Social Media-Focused Stores	Custom Printed Carpets / Art Tufted Carpets	Eye-catching, fully customizable designs that create Instagram-worthy, photo-ready spaces to drive foot traffic and customer engagement.
Photography & Filming Scenarios	Custom Printed Carpets / Minimalist Solid-Color Tufted Carpets / Flat-Weave Cotton-Linen Carpets	High visual appeal and photo-friendly finishes, with flexible customization of sizes and patterns to suit diverse shooting styles. Easy to clean and compact for storage.

Our Core Service Strengths

Full Integrated Supply Chain, Factory Direct

Factory-direct sales without middlemen, premium raw materials carefully sourced, and rigorous quality control at every production stage. This guarantees both consistent quality and superior texture for every carpet.

Site Survey Guidance & Installation Technical Support

Our design team develops precise survey plans and construction drawings based on your provided site details. We supply detailed installation manuals and offer remote installation guidance. For on-site installation by our professional team, please contact us to ensure your design vision is perfectly brought to life.

Bespoke Customization Services

We offer fully customized solutions, including exclusive patterns, brand LOGOs, and religious-compliant designs tailored for Muslim households. Our exceptional craftsmanship ensures your design vision is replicated 1:1 with absolute precision.

Rigorous Quality & Eco-Safety Guarantees

All our carpets hold internationally recognized eco-friendly and fire-retardant certifications. Made with safe, odor-free materials, they meet the strict requirements of high-end environments such as luxury brand stores and villas.

Dedicated Full-Cycle After-Sales Support

Enjoy customer-specific warranty coverage and one-on-one maintenance guidance. We offer fast response to damage repairs, replacements, and restocking requests, providing long-term protection for your space’s texture and aesthetic appeal.

Residential Carpet Cases

Dongsheng Carpet has served tens of thousands of end project clients worldwide.With premium quality, bespoke customization and refined services, we have earned long-term trust and word-of-mouth recognition from all customers.

Grand Hyatt Sanya Hotel Carpet Project: Dongsheng Supplies 10,000 m² Axminster and Digital Print Carpet

Hyatt Regency Sanya Haitang Bay is part of the international five-star high-end Hyatt hotel brand, located in the core coastal area of Haitang Bay National Coast, Sanya. It focuses on light luxury island vacations, high-end business conferences, and all-age family stays, blending tropical ocean scenery with modern oriental light luxury design, catering to vacation tourists, government and corporate meeting and team-building groups. This project demonstrates Dongsheng Carpet's strong capability in serving world-class hotel brands. No matter where your project is located, Dongsheng Carpet can provide you with international standard custom carpet solutions.

Dongsheng Carpet Supplies 10,000㎡ Axminster Carpet to InterContinental Shenzhen Dameisha Resort

InterContinental Shenzhen Dameisha Resort is a five‑star beachfront resort under IHG (InterContinental Hotels Group). The resort is located in Dameisha, eastern Shenzhen, China, close to Hong Kong, with Wutong Mountain behind and the South China Sea in front, boasting a 2‑kilometer golden beach.

Dongsheng Carpet Supplies 9,000 sqm Axminster Carpet for Wyndham Grand Hotel

Wyndham Grand is a high-end luxury five-star brand under Wyndham Hotels & Resorts, a globally recognized hotel group. The group operates 20 brands across 68 countries, with more than 8,900 hotels and 56 million registered members.

Anpu Hotel Project, Huawei | 16,000㎡ Axminster Hotel Carpet Installation

Located in Hangzhou’s Qiantang Riverside CBD, the Anpu Hotel is a high-end business and smart hospitality project under Huawei, featuring a modern minimalist design with strict requirements for durability, acoustic comfort, fire safety, and environmental performance.

Feel Free to Contact Us

If you have any questions about our products or services, feel free to reach out to customer service team.

Give Us A Call

+86 15376335686

Send Us An Email

mj@dongsheng.com

One-Stop Carpet Solution Provider

Custom Carpet Solutions for Every Space — Covering Hotels, Offices, Commercial Spaces, Homes, and Beyond

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Email: mj@dongsheng.com

Phone/WhatsApp: +86 15376335686

Address: South of Shanhai 2 Road, West of Chaoshi Road, Rizhao, Shandong, China

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