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Frequently Asked Questions
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Custom & Pricing Inquiry
13
What is the difference between hand tufted carpet and woven carpet?
Hand tufted carpet,
hand‑crafted by skilled workers, unique texture, strong artistry, suitable for high‑end villas, clubs and art spaces.
Machine-made carpet (Axminster / printed / tufted / carpet tile / Wilton),
high production efficiency, stable quality, better cost‑performance, suitable for large‑scale commercial projects.
Dongsheng can customise both types.
You can choose according to your project budget and style requirements.
14
What scenarios are carpet tiles suitable for? What are their advantages?
Carpet tiles use a modular design, allowing free layout and partial replacement.
They are particularly suitable for places that require flexible configurations, such as office spaces, commercial showrooms, hospitals, and schools.
Our carpet tiles come with a built‑in anti‑slip layer on the bottom, are easy to install, and are convenient for future maintenance or rearrangement.
15
What should I do if a new carpet has an odour?
If a new carpet has an odour, it may be due to a small amount of VOC release or residual production smells.
Recommendations:
① Ventilate for 2–3 days
② Use activated charcoal bags for absorption
③ Consider using an air purifier as a supplement.
16
Do you have eco‑friendly carpets? What international environmental certifications do you have?
Yes. We are holding international environmental certifications such as GB 18587 indoor environmental protection test and the US CRI Green Label Plus.
17
What is the difference between Wilton carpet and Axminster carpet? What scenarios is each suitable for?
Wilton carpet - high density, fine pattern detail, strong abrasion resistance.
Suitable for residential scenarios such as high‑end apartments, premium residential units and private villas.
Axminster carpet - rich colouration, strong three‑dimensional effect, supports wall‑to‑wall seamless installation.
Suitable for full coverage in large‑area projects. Ideal for mid‑to‑high‑end commercial spaces such as hotel lobbies, banquet halls, guest room corridors, clubs, theatres and high‑end office buildings. Especially suitable for large commercial projects that require fire resistance and a high‑end overall quality feel.
18
What carpet materials do you offer?How do I choose?
We offer a wide range of material options,
wool—exuding natural luxury with excellent resilience, ideal for high-end hotels and clubs;
wool-nylon blends—combining the luxurious feel of natural fibers with the durability of synthetics, a perfect choice for mid-to-high-end carpeting;
nylon—highly resilient and abrasion-resistant, suitable for office and commercial spaces;
polypropylene—water-proof, moisture-resistant and cost-effective, suitable for outdoor and damp areas;
and recycled polyester—eco-friendly and sustainable, ideal for projects prioritizing green certification.
Our team can recommend the most suitable material solution based on your specific application requirements.
19
Can I have a custom Logo or a specific pattern? How precise is the pattern?
Yes, absolutely. We are equipped with the world's most advanced intelligent carpet pattern design and development system. It supports Logo customization, original pattern creation, colour matching and size customisation. Using high‑definition digital printing technology, colour reproduction is high – even complex gradients or small text can be rendered precisely.
20
How can I apply for carpet samples?
Please let us know your usage scenario as well as your requirements for patterns, colors and quality. We will provide you with targeted product solutions and quality samples accordingly.
21
What’s the custom carpet process like? How long from design to delivery?
Our process has four steps: inquiry and quotation → design proposal (including 3D renderings) → physical sampling (3–7 days) → mass production (typically 30–45 days) → global delivery. A dedicated project team handles everything from start to finish to make sure it's done efficiently.
22
Do you accept small batch customization? What is the MOQ?
Yes, we support small batch customization.
We undertake various project types including hotels, office buildings, commercial complexes, business offices, apartment fit‑outs, and full villa renovations.
Our standard MOQ is 100 sqm,but this can be adjusted flexibly depending on the production process and the scale of your project.
Just provide your project scenario, design requirements or reference images, and we will assess the MOQ and delivery time for you.
One-Stop Carpet Solution Provider
Custom Carpet Solutions for Every Space — Covering Hotels, Offices, Commercial Spaces, Homes, and Beyond
Contact Us
Phone/WhatsApp: +86 15376335686
Address: South of Shanhai 2 Road, West of Chaoshi Road, Rizhao, Shandong, China
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