Assessment of satisfaction extent
 Remark
Very satisfying
Satisfying
Just so so
Unsatisfying
Very unsatisfying

P
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v
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Craftsmanship
technique
 Product Exploration
 
Product pattern design, color and style
 
Specification
 
Yarn color
 
Pattern style display
 
others
 
Producing technique
 Blanket trimming
 
height of wool
 
width
 
baked agglutinant
 
Others
 
Trimming and packaging
 Wrapped border/folded border
 
Tasseling
 
Rolled blanket quality
 
Internal packaging
 
External Packaging
 
Others
 
Delivery
 Time guarantee
 
Others
 

S
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v
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V
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Pre-sales
 Samples and brochures
 
price
 
Service manners
 
Professional level
 
Work efficiency
 
Quality guarantee
 
Other service aspects
 
In sales
 Time of delivery
 
Ready merchandise
 
Service manners
 
Professional level
 
Work efficiency
 
Quality guarantee
 
Other service aspects
 
Post sales
 Regular visit
 
Returning and changing of products
 
The adoption and recording of advice
 
Other service aspects
 
Comprehensiveservice
 Guest Reception
 
Other service aspects